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Knowledge Base

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Knowledge Base
    Social Media Ordering and Order Management Property Site Flyers Account Info Additional Support
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Social Media

  • Download Social Media Videos & Post
  • Share Your Property Site to Social Media
  • Access your Site Videos
  • Share Social Media Videos & Posts
  • Setup a Default Social Share Image

Ordering and Order Management

  • Place an Order
  • View an Invoice/Invoice History
  • Order Additional Products
  • Cancel an Order
  • Reschedule your Appointment
  • Find Local Photographer Info

Property Site

  • Change your Property Site Design
  • Edit Property Site Information
  • Find your Property Site Links and QR Code
  • Download your Photos
  • Download your Floor Plans
  • Add Music to your Property Site
  • Add a Display Condition
  • Utilize the Site Summary Checklist
  • Getting your 3D Links
  • Update your Property Site Status (Live, Pending, Sold, Offline)
  • Marketing Kit and Custom Domain Renewals
  • Edit an Interactive Floor Plan
  • Find your Shareable Links (Downloads, Preview & Marketing Kit)
  • Add a Co-Lister
  • Select Multiple Images on Site Media
  • Guest editor or Home Owner Preview
  • Wake Up Media
  • Understand your Traffic Reports
  • Adding a Hyperlink to a Property Site
  • Adjusting the virtual tour slideshow speed

Flyers

  • Edit your Property Flyer
  • Create your Property Flyer

Account Info

  • Update Password
  • Forgot Password
  • Update Account Information or Headshot/Office Logo
  • Add Your Client Listings Page to Your Property Sites
  • Create/Manage Listings Page (Listing Inventory)
  • Add a Payment Method
  • Set a Default Site Design
  • View an Invoice/Invoice History
  • Pay Outstanding Invoices
  • Setup YouTube Syndication
  • Missing Powerhouse or Membership orders - Where are they?

Additional Support

  • Prepare your Home Prior to our Visit
  • Open Zip File Downloads
  • Find your Downloaded Photos
  • Check Image Size and Video Resolution

Popular Articles

  1. Access your Site Videos
  2. Place an Order
  3. Download Social Media Videos & Post
  4. Find your Property Site Links and QR Code
  5. Create your Property Flyer
  6. Download your Photos
  7. Find your Shareable Links (Downloads, Preview & Marketing Kit)
  8. Add Music to your Property Site
  9. Open Zip File Downloads


For any additional questions, our Support team is ready to help you!

Phone/Text: 855.433.0268
support@tourfactory.com
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