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Knowledge Base

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Knowledge Base
    Social Media Ordering and Order Management Property Site Flyers Account Info Additional Support
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Social Media

  • Download Social Media Videos & Post
  • Share Your Property Site to Social Media
  • Access your Site Videos
  • Share Social Media Videos & Posts
  • Setup a Default Social Share Image

Ordering and Order Management

  • Place an Order
  • View an Invoice/Invoice History
  • Order Additional Products
  • Cancel an Order
  • Reschedule your Appointment
  • Find Local Photographer Info

Property Site

  • Change your Property Site Design
  • Edit Property Site Information
  • Find your Property Site Links and QR Code
  • Download your Photos
  • Download your Floor Plans
  • Add Music to your Property Site
  • Add a Display Condition
  • Utilize the Site Summary Checklist
  • Getting your 3D Links
  • Update your Property Site Status (Live, Pending, Sold, Offline)
  • Marketing Kit and Custom Domain Renewals
  • Edit an Interactive Floor Plan
  • Find your Shareable Links (Downloads, Preview & Marketing Kit)
  • Add a Co-Lister
  • Select Multiple Images on Site Media
  • Guest editor or Home Owner Preview
  • Wake Up Media
  • Understand your Traffic Reports
  • Adding a Hyperlink to a Property Site
  • Adjusting the virtual tour slideshow speed

Flyers

  • Edit your Property Flyer
  • Create your Property Flyer

Account Info

  • Update Password
  • Forgot Password
  • Update Account Information or Headshot/Office Logo
  • Add Your Client Listings Page to Your Property Sites
  • Create/Manage Listings Page (Listing Inventory)
  • Add a Payment Method
  • Set a Default Site Design
  • View an Invoice/Invoice History
  • Pay Outstanding Invoices
  • Setup YouTube Syndication
  • Missing Powerhouse or Membership orders - Where are they?

Additional Support

  • Prepare your Home Prior to our Visit
  • Open Zip File Downloads
  • Find your Downloaded Photos
  • Check Image Size and Video Resolution

Popular Articles

  1. Access your Site Videos
  2. Place an Order
  3. Download Social Media Videos & Post
  4. Find your Property Site Links and QR Code
  5. Create your Property Flyer
  6. Find your Shareable Links (Downloads, Preview & Marketing Kit)
  7. Download your Photos
  8. Add Music to your Property Site
  9. Open Zip File Downloads


For any additional questions, our Support team is ready to help you!

Phone/Text: 855.433.0268
support@tourfactory.com
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