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Jenelle Nguyen
jenelle.nguyen@tourfactory.com
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Setup YouTube Syndication
Published June 29th, 2023 by Jenelle Nguyen
When you integrate your YouTube channel to your account, we will automatically post all of your site videos to your channel! How to Integrate your YouTube Channel Step 1: Go to your Account tab Step 2: Click on ‘App Integration’ Step 3: Click on ‘Authorize My Account’ Step 4: Sign in to your YouTube account Step 5: Click on ‘Allow’ Step 6: Sel
Getting your 3D Links
Published June 23rd, 2023 by Jenelle Nguyen
How to get your 3D Links: Step 1: Go to the Site Summary Step 2: Click Marketing Kit tab Step 3: Scroll down to ‘Special Links’ section Step 4: Click the clipboard icon to copy the link Step 5: Confirm link is copied Note: If you have not purchased a Marketing Kit, the 3D links can also be found on the Site Media tab by clicking the ‘Download Pa
Update Password
Published June 25th, 2023 by Jenelle Nguyen
How to Update your Password while Logged-In: If your unable to login because you forgot your password, see our Forgot Password article. Step 1: Go to Account tab Step 2: Click Update Password tab Step 3: Save new password Step-by-Step: Step 1: While logged in, go to the Account tab found on the upper right-hand corner of the page. Step 2: F
Update your Property Site Status (Live, Pending, Sold, Offline)
Published June 23rd, 2023 by Jenelle Nguyen
How to Update Site Status and Privacy Step 1: Go to the Site Summary Step 2: Use the Quick Tools to change status to Pending or Sold Step 3: For more options or to change the Privacy, click ‘Update Status’ or click on the Site Activation tab Step 4: Use the Site Activation section, if needed Step 5: Click the ‘Go’ button below the desired status
Order Additional Products
Published June 23rd, 2023 by Jenelle Nguyen
How to Order Additional Products Step 1: Go to Site Summary Step 2: Select ‘Order’ Step 3: Follow steps for Placing an Order View the video below for a quick how-to overview: Your browser does not support HTML5 video. Step-by-Step: Step 1: From the Sites tab at the top of the page, click the property that you would like to order additional product
Utilize the Site Summary Checklist
Published June 23rd, 2023 by Jenelle Nguyen
How to Utilize the Site Summary Checklist Step 1: Go to Site Summary Step 2: Review the Site Checklist Step 3: Click on task to complete/review Step 4: Confirm tasks are complete by green checkmark This checklist is only visible before your property site goes live. Step-by-Step: Step 1: From the Sites tab at the top of the page, click the pr
Share Social Media Videos & Posts
Published November 16th, 2023 by Jenelle Nguyen
Click here to easily download these videos/posts on your computer and mobile device. How to Share Social Media Videos & Posts Step 1: Go to the Site Summary Step 2: Navigate to the Marketing Kit Step 3: Select the desired video Step 4: Click the Download button to save the video Step 5: Share the video file to social media or attach to an emai
Cancel an Order
Published June 23rd, 2023 by Jenelle Nguyen
How to Cancel a Complete Order If you need to cancel a full order, please contact Client Services or your Photographer directly for assistance. To reschedule or for a partial cancellation, please refer to our Rescheduling article.
Reschedule your Appointment
Published June 23rd, 2023 by Jenelle Nguyen
How to Reschedule an Appointment Note: This feature is not available for all Photographers. Please contact Client Services or your Photographer directly for additional assistance. Step 1: In Dashboard, navigate to “Scheduled Photo Shoots” Step 2: Click “Need to reschedule?” Step 3: Choose a ‘Change Appointment’ option Your browser does not
Forgot Password
Published June 25th, 2023 by Jenelle Nguyen
How to Reset Password if Unable to Login: Step 1: Click ‘Get my Password’ Step 2: Enter email address and click ‘Get Password Reset Email’ Step 3: Click the link provided in the password reset email Step 4: Provide a new password Step-by-Step: Step 1: If you've forgotten your password, click ‘Get your password’ from the login page. Step 2: En
Check Image Size and Video Resolution
Published June 26th, 2023 by Jenelle Nguyen
How to Check Image Size & Video Resolution: Are you using a PC or a Mac? PC Mac Are you checking Image Size or Video Resolution? Image Video Step 1: Right-click on the photo and select ‘Properties’. Note: if you need help finding your downloaded images, check out our article here . Step 2: Go to Details tab to find the dimensions
Add Music to your Property Site
Published June 23rd, 2023 by Jenelle Nguyen
How to Add/Change Music for your Property Site: Step 1: Go to Site Summary Step 2: Click the Site Design tab Step 3: Click ‘Select Background Music’ button Step 4: Select from provided media and listen to a sample Step 5: Click on the sound wave image to hear additional sample, if needed Step 6: Make song selection and click ‘OK’ Step 7: Use the ‘
Add a Co-Lister
Published June 28th, 2023 by Jenelle Nguyen
How to Add a Co-Lister When you need to add a co-lister to your property site, please contact Client Services or your Photographer for assistance. Adding a co-lister will: Display their information on the property site Give you the ability to create flyers with the co-lister. You must select a flyer template with “Co-Lister” in the name. Give yo
Add a Display Condition
Published June 23rd, 2023 by Jenelle Nguyen
You can change how your Property Site will display depending on the type of device used. How to Add a Display Condition Step 1: Go to the Site Summary Step 2: Click the Site Design tab Step 3: Select ‘Add A Display Condition’ Step 4: Choose desired Series Step 5: Choose Series color Step 6: Choose Device Type Step 7: Choose IDX Mode Step 8: F
Find your Shareable Links (Downloads, Preview & Marketing Kit)
Published June 28th, 2023 by Jenelle Nguyen
Share your Property site, Marketing kit, Downloads, and Property Owner Preview with others! View the video below for a quick how-to overview: Your browser does not support HTML5 video. Click the tabs below to learn more: Property Share your Property Site links on your MLS and social media to boost your site's exposure. How to Find Branded/Unb
Wake Up Media
Published January 19th, 2024 by Jenelle Nguyen
After 30+ days, if a site hasn't been updated and is inactive it will automatically put the media to sleep. This means that the media is being stored until needed. Note: the first (4) tiles aren't put to sleep and are still available because these images appear on the site when you do a search in the Site tab. How to Wake Up Media Click the “Wake
Prepare your Home Prior to our Visit
Published June 26th, 2023 by Jenelle Nguyen
Here is an amazing style guide to make your home look great! How to Prep your Home: Prep the Outside of your Home Put away or roll up garden hoses Pick up toys, pet bowls, yard equipment or clutter Manicure and tidy up the yard, bushes, plants, etc. Make pools, spas and patio areas look inviting Remove cars from your driveway/surrounding streets As
Open Zip File Downloads
Published June 26th, 2023 by Jenelle Nguyen
How to Unzip a Zip File: Select the computer system you're currently using for specific instructions: Are you using a PC or a Mac? PC Mac Step 1: Open your ‘File Explorer’ folder. Note: if it is not pinned to your taskbar, search ‘File Explorer’ using the magnifying glass icon next to the Start Menu. Step 2: Navigate to ‘Downloads’ on the l
Find your Downloaded Photos
Published June 26th, 2023 by Jenelle Nguyen
How to Locate Downloaded Files on your Computer: The folder that you've downloaded your files to can be found while you are inside your browser! Follow to chart below to navigate to the correct folder from your browser. BROWSER WINDOWS - SHORTCUT MAC - SHORTCUT ADDITIONAL STEPS Chrome Control + J Command + Option + L Click show in folder/finder M
Edit an Interactive Floor Plan
Published June 27th, 2023 by Jenelle Nguyen
How to Create Floor Plan Hot Spots: Step 1: Go to the Site Summary Step 2: Click on Site Media tab Step 3: Scroll to Floor Plans section and click on uploaded floor plan Step 4: Drag/drop hot spots onto floor plan Step 5: Use the size scale to adjust the hot spot size Step 6: Click either arrow button when finished View the video below for a qui
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