How to Reschedule an Appointment 

Note: This feature is not available for all Photographers. Please contact Client Services or your Photographer directly for additional assistance.

Step 1: In Dashboard, navigate to “Scheduled Photo Shoots”

Step 2: Click “Need to reschedule?”

Step 3: Choose a ‘Change Appointment’ option

Step-by-Step:

Step 1: From your Dashboard, locate the photo shoot you would like to reschedule under ‘Scheduled Photo Shoots’

Step 2: Click ‘Need to reschedule?’ underneath the scheduled shoot day/time.

Step 3: Choose a ‘Change Appointment’ option: 

Reschedule Now - select from the appointments listed below
TBD - select if you don't know the new date/time yet. Note: if possible, please provide a tentative date in the Additional Information field and follow up with Client Services and/or your Photographer for assistance completing the reschedule request. 
Cancel - select for a partial order cancellation. Note: This is cancelling the date/time only. If you need to cancel the entire order and receive a refund/credit please contact Client Services or your photographer.