Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
Nathan

Nathan Taylor

nate.taylor@tourfactory.com

3

Article
Last Month

Nathan articles

All Categories
  • All Categories
  • Knowledge Base

Pay Outstanding Invoices

Published June 29th, 2023 by Nathan Taylor

How to pay Outstanding Invoices:   Step 1: Go to Account tab Step 2: Click Pay Invoices on the left Step 3: Select the invoice you'd like to pay and then fill out the payment details below. When finished click ‘Pay Selected Invoices’. View the video below for a quick how-to overview: Your browser does not support HTML5 video.   Step-by-Step:   Step

191 Views 1 min

Missing Powerhouse or Membership orders - Where are they?

Published February 27th, 2025 by Nathan Taylor

Are you having trouble finding orders related to one of the following? Powerhouse or Legacy Membership Missing, old, lost Archived You are in luck! Most likely you've logged into our new platform which only contains newer orders and orders that have photography services on them. Follow these directions to get the Powerhouse site.   Direct Link to Po

97 Views 1 min

Guest editor or Home Owner Preview

Published January 11th, 2024 by Nathan Taylor

You may want your homeowner to preview the photos or the listing site prior to going live. Here is how to do that. How to Share Photos or Guest Editing with your Home Owner Step 1: Go to Site Summary Step 2: Click the Site Activation tab  Step 3: View the Property Links section. To send a webpage where your homeowner can view all the ordered media,

178 Views 1 min

Adjusting the virtual tour slideshow speed

Published February 27th, 2025 by Nathan Taylor

Here is how to adjust the speed of the virtual tour slideshow.   Step 1: Enter the settings for your order by clicking the address on the Dashboard or Sites page. Step 2: Click ‘Site Design’ on the left side menu. Step 3: Click ‘Adjust Design Settings’ under the Website Design section  Step 4: Scroll to the Media Player section and adjust the settin

48 Views 1 min
Load More

For any additional questions, our Support team is ready to help you!

Phone/Text: 855.433.0268
support@tourfactory.com
© 1996-2023 TourFactory. All rights reserved. TourFactory.com
Expand